Refund policy

All sales are final. We do not accept returns, exchanges, or refunds unless your item arrives damaged, defective, or incorrect. If your item is damaged or incorrect upon arrival, you must notify us within 30 calendar days of delivery. Requests received after this window will not be eligible. 

To be eligible:

• You must provide clear, timestamped photos of the issue

• The item must be unworn or unused and in its original packaging

• The issue must be the direct result of a manufacturing or fulfillment error

We do not offer returns or replacements for:

• Buyer’s remorse or change of mind

• Delays caused by shipping carriers or customs

• Incorrect addresses provided at checkout

• Minor variations in color, size, or packaging

• Items sold on sale
  
• Gift Cards

To start a return, you can contact us at eversteadworks@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

No Refunds or Return Shipping Coverage 
Everstead Works does not cover return shipping under any circumstance. If a return is approved, the customer is fully responsible for shipping costs. Refunds are not issued — only replacements for eligible issues.

Everstead Works reserves the right to deny any return or replacement request that does not meet our policy conditions. Abuse of this policy may result in blacklisting from future purchases.